Return Policy

Please note: Please use the enclosed return shipping label when returning your item(s). The Return Shipping cost of $7.00 will be deducted from your return when the return is processed back to your method of payment. We are unable to do Exchanges at this time, however we do accept Returns. If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund within 30 days of the purchase date.

Items must be in original packaging, unworn, unwashed, undamaged and unused with all original tags attached. Mail in returns applies to online orders only, in store purchased items can only be returned to where they were originally purchased.

Online Returns Procedure
To return your item(s) to the online store:

  • If you are returning item(s) only, complete the "Returns" section. Please Note: we will not be able to process your refund and we will send your package back to you if you do not include this form with your return.
  • Complete the "Your Information" section if the return order requires information that is different from your original order.
  • Pack and seal the return form with the merchandise you wish to return securely in the original box.  All returned merchandise must be unworn and in new condition with the original tags attached.
  • Fill in the "From" section on the return Label (included with your order) and affix the label to the outside of your return package.
  • Please note once a return item has been received and processed it cannot be returned back.

Please retain the portion of the Label with your tracking number. This number is required to track your return/exchange package. If you have misplaced your return Label, just call us at 1.888.775.7541 or send us an email at customerservice@crewoutlets.com  and we will be happy to send a new label to you.

Exchange Process

We are unable to accomodate Exchanges at this time, however we do accept Returns!

Final Sale Items

All Final Sale items may not be returned or exchanged.