Frequently Asked Questions

Accessibility

Q. What can I do if I'm having issues accessing pages or content on the site?

A. Crew Outlet is committed to making its online products available to people with visual, hearing, cognitive, or motor impairments. If for any reason you are having any issues accessing any page, feature or component of the website, please either call us at  or email us at customerservice@bobeau.com

Order Information

Q. How can I check my order status?

A. There are several ways to check your order status. If you have an account, you can log in to your account to view your order history.

Q. How can I track the shipment of my package?

A. Once your order has been processed and shipped you will receive a confirmation email with tracking information. The Expected delivery timeframe begins from the date the order is shipped. You can track the progress of your shipment by clicking on the tracking link provided in your confirmation email. Please note that it may take up to 24 hours before tracking information is updated on the shipping carrier's website.

Q. My tracking information confirms delivery but I did not receive anything. What can I do?

A. Tracking details on the carrier's website changes every time the tracking label is scanned. Sometimes when the carrier attempts a delivery to the intended recipient the tracking information may change. If the person is not available or the location is not safe for door delivery the carrier will scan the package at their leasing office. This is displayed in the tracking details as delivered. Prior to contacting us we suggest you check with relatives, neighbors and local post office/ leasing office to see if the package is located with them. Most often a neighbor or family member may have taken the package for safe keeping. The local postman or delivery person may sometimes leave it at the post office/ leasing office if the location is not safe for unguarded packages.

Q. Why did I receive an email and/or voicemail requesting additional order verification?

A. Credit card verification/approval must be made prior to processing your order. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If you should receive an email or voicemail requesting order verification, please follow in the instructions as stated in the message to verify your order. We reserve the right to cancel an order if verification is not received within 48 business hours.

Returns

Q. How long will it take to process my return?

A. Once we have received your return package at our distribution center your return will be processed within 1-2 business days. Please allow an additional 1-2 business days for exchanges.

Q. How long do I have to return my items for a full refund?

A. We will process all return/exchange requests received within 30 days of the original purchase date. Items must be returned in original condition unworn and unwashed with tags still attached.

Product Information

Q. What size should I order?

A. If you are not sure which size to choose, please use our fit guide to help you determine which size will be the best fit for you. To view our size finder, click here.

Price Adjustments

Q. What is your price adjustment policy?

A. If you find that an item you have purchased has been reduced in price, we will honor your price adjustment request within 7 days of the date of purchase, provided that the item was not discounted due to a limited time promotion. Price adjustments can only be issued for the difference between the amount that was paid by the customer and the sale price.

Promotions

Q. Can I combine promotions?

A. Some promotional offers cannot be combined with other discounts.

Q. Do you offer price adjustments for promotions?

A. Promotional offers cannot be combined with any other discount or applied to past orders. We do not offer any substitutions, exchanges or price adjustments for online promotions.

Cancellations & Changes

Q. Can I make any changes to my order or cancel my order after it has been placed?

A. Our goal is to provide the fastest possible service by processing orders within one business day of receipt. We will do our best to honor requests to make changes to or cancel an order. However, we cannot guarantee any order adjustments requested after an order has begun to be processed.

Q. Why do I have held funds in my account?

A. We only charge you for your order at the time of shipment. If your order is cancelled you will not be charged. However, if your order is cancelled or is unsuccessful you may have authorized funds or pending charges being held in your account by your bank. These will automatically be released within 2-3 business days or at the discretion of your bank.

Q. Why was my order cancelled?

A. All orders are subject to credit card authorization and verification prior to processing to ensure proper billing. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If we are not able to verify your billing information, your order will be cancelled and you will be notified via email. Please make sure the billing information you have provided exactly matches the information on record with your credit card issuing bank.

Q. When can I expect my order?

A. Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays, and after 12 pm noon EST will be processed the following business day. We make every effort to process your order within 24 hours, pending credit card verification.